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Game controller customizable with 8BitDo Ultimate Software, Released 7 August 2019. Editions: Black Edition, G Classic Edition, SN Edition

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How can I disconnect this cable from my sn30 pro wired xbox edition?

hello everyone, i'm trying to fix a strange error with my controller that makes it disconnect when the cable is in a specific position, and i would like advice on how to fix or how to disconnect the cable.

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Pull it out with force and hold the connector on board.

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Monoverde will be eternally grateful.
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