Isolating a specific problem
Ok been using website to troubleshoot ipod given to me by friend. At startup I'm gettin the sad ipod contact support icon. Using apples, and this site troubleshooting still leaves some question. After a reset, and hard reset no response. Tried going into disk mode just get same icon. Apple said disk mode is easier for software download. Have checked battery, harddisk, and logicboard connections. Even pulled ribbons out examined and reattached checking for solid connection. At this point when plugged into pc does not seem like itunes recognizes it to upgrade, or restore software. I do have the most recent itunes which i just recently downloaded. I assume as before when plugged in it should find the ipod connected. So with this any further advice on isolating the problem to harddrive, logic board , or battery.( I say battery, but it seems to taking charge ok.)
Is this a good question?
2 Comments
Have you tried the diagnostic mode? What results did you get? you say iTunes does not recognize it; what about your computer? Does your OS recognize it when you plug it into your computer?
by oldturkey03
didn't know about a diagnostic mode. Computer does not recognize it as well as itunes. I plugged it in last night before leaving to work just to keep batt. charged, and see what computer would do. So after being plugged in all that time computer still did not recognize it but display was reading batt. extremley low please wait like it was thinking. Would still try to startup showing apple logo, but then back to sad ipod contact support display. Maybe I do have a batt. problem. Or maybe start there they are pretty inexpensive. Showing that warning after charging over 8 hrs is weird.
by Carlin