Model A1136 / 30, 60, or 80 GB hard drive / black or white plastic front

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Isolating a specific problem

Ok been using website to troubleshoot ipod given to me by friend. At startup I'm gettin the sad ipod contact support icon. Using apples, and this site troubleshooting still leaves some question. After a reset, and hard reset no response. Tried going into disk mode just get same icon. Apple said disk mode is easier for software download. Have checked battery, harddisk, and logicboard connections. Even pulled ribbons out examined and reattached checking for solid connection. At this point when plugged into pc does not seem like itunes recognizes it to upgrade, or restore software. I do have the most recent itunes which i just recently downloaded. I assume as before when plugged in it should find the ipod connected. So with this any further advice on isolating the problem to harddrive, logic board , or battery.( I say battery, but it seems to taking charge ok.)

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Have you tried the diagnostic mode? What results did you get? you say iTunes does not recognize it; what about your computer? Does your OS recognize it when you plug it into your computer?


didn't know about a diagnostic mode. Computer does not recognize it as well as itunes. I plugged it in last night before leaving to work just to keep batt. charged, and see what computer would do. So after being plugged in all that time computer still did not recognize it but display was reading batt. extremley low please wait like it was thinking. Would still try to startup showing apple logo, but then back to sad ipod contact support display. Maybe I do have a batt. problem. Or maybe start there they are pretty inexpensive. Showing that warning after charging over 8 hrs is weird.


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Carlin, If your iPod does not charge the battery, or if it says "Battery Low" Start with that problem. Check the dock connector for any bend, broken, or corroded pins. Clean it with some isopropyl alcohol and some compressed air. See if that makes a difference. You also want to try cto charge your iPod on an AC wall charger. reason for that is that a computer USB port may not supply enough power to charge a battery that is discharged below its threshold. If that does not work, replace the battery. Follow this guide and the battery is available here iPod Video 30 GB Replacement Battery as well as many other places. Watch the battery connector when you remove the cable, it does have the tendency to break of the board if you do not pull the clip straight up. When you replace the battery, make sure the cable is inserted up to the marking on the cable. See if that makes a difference. If it still does not charge, you may have problems with the IC on the logic board. Check it for any damaged (overheated) IC's as well as missing SMD components.

then you still have the hard drive issue. I would go ahead and replace it as well. The drives are easy to change and not very expensive. Here is the guide for that. You can of course get the hard drive from here and you can also check for parts here. the total cost of this will only be a fraction of what a new iPOD will cost you, and well worth the repair. Hope this helsp, good luck.

iPod Video 30 GB Hard Drive Image


iPod Video 30 GB Hard Drive


iPod Video 30 GB Replacement Battery Image


iPod Video 30 GB Replacement Battery


iPod 5th Generation (Video) Battery Image


iPod 5th Generation (Video) Battery Replacement



20 minutes

iPod 5th Generation (Video) Hard Drive Image


iPod 5th Generation (Video) Hard Drive Replacement



30 - 50 minutes

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