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The Xbox One X (Model 1787) is Microsoft's high-powered game console, succeeding the Xbox One S. The Xbox One X was released on November 7th, 2017.

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Stuck in an Update

The console will power up, show the update screen starting from about 75%, it processes for a few seconds then turns off. It does this when turned on with the button on the console as well as a controller. It even goes through this when trying to reset from the troubleshooter and Updating Offline from a thumb drive.

Microsoft support says to take it to a “participating Best Buy Service Center” which the nearest one is an hour away. Best Buy support said I could take it to any location which is a little better. Before that though, are there any more software processes I can try? If not is there a a hardware replacement I can do myself?

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It sounds like it could potentially be a power supply issue, it may not be able to handle the current needed for the xbox to update, especially if it is also doing it in the offline update mode. I'd personally recommend going to the service centre first though and seeing what they say before attempting any repairs, a voided warranty may mean they refuse to work on it entirely.

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