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My bottom load water cooler won't pull and dispense water from the jug. We've tried another bottle and made sure the cap with water tube is securely inserted. What can I try to fix it?
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Found the user manual but that's about all I could find. Not that it is much help when troubleshooting
Since it is a bottom load, there must be a pump to pump the water up to the dispenser.
If the pump seems to be operating when trying to dispense water, maybe check that there's no air locks in the feed from the bottle to the pump.
Otherwise I don't know unless there a problem with the control board. Try resetting the device by removing the power for 5-10 minutes and then reconnecting it.
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My water is not getting cold or hot
Hey angela holler at me
If your primo cooler is not pumping water, first unplug the unit for 24 hours and plug it back in. If it pumps, it's likely the temperature probe inside the cold tank that needs to be replaced. If it still doesn't pump after 24 hours, it's likely the pump that needs replacement.
Where do we get a pum or temperature probe, if needed? Who would service and do this replacement? An appliance repair person?
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6 Comments
Hi @lauriehammell,
What is the make and model number of the water dispenser?
by jayeff
@jayeff Model: 1237BHC/YL1237S. Not sure of the make. The machine doesn't say but when I search this number I see Primo and Avalon.
by Laurie Hammell
Just opened the box followed instructions pressed the cold wate and my wife said stop it's going on the floor I checked inside and there is a short hose on the top left just hanging don't know where it goes or how to connect it to where it is supposed to go
by George W Freedle
In water cooler,water motor is not working
by Dorababu Garaga
Bottom load, pump workes yesterday and today lower water pump do3s not cycle
by Mike Malican
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