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The Dell Latitude 7390 is a 2-in-1 laptop designed by Dell and powered by Windows. This device includes touchscreen capabilities as well.

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Why laptol still running

I have dell latitude 7390 , when i turn off the laptop the start button still running but the display didnt show anything , and my laptop is heat

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1 Answer

This problem actually occurs when there is a problem on your power options, kindly follow the steps below and I hope this helps.

Method 1. Restore default power options
-Press Windows key + R then type:
powercfg -restoredefaultschemes
-Restart PC and check.

Method 2. Run power Troubleshooter
Press Windows key + R then type:

msdt.exe /id PowerDiagnostic

- Click OK then follow the prompt to run the power troubleshooter
-Restart the device after

Method 3.

Open Control Panel> Click Hardware and Sound > Click Power Options> then click Choose what the power buttons do > Click Change settings that are currently unavailable> Check Sleep (or uncheck then check it again)

Click Save Changes then restart.

Method 4. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

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