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Troubleshooting, device, and repair guides for the 2016 Samsung Galaxy J7, model number J710.

68 Questions View all

Whenever I charge my phone it displays error message,anyone help

unable to charge your device make sure that you are using a samsung compatible battery and charger and that your device is properly connected to the charger

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Rajeev Shrestha, The first question is: Are you? (Using a Samsung compatible battery and charger.)

Try a different cable, different power brick and possibly a different power outlet.

If you’re still having problems, it could be that the battery is toast and you’ll have to replace it

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Rajeev Shrestha will be eternally grateful.
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