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A business-focused smartphone released in early 2020. The Galaxy XCover Pro is notable for its replaceable battery.

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Turns off after boot, Samsung XCover pro

Have a customer phone that shuts off after boot when the lock screen comes up. The display go black and the status led flashes slowly violet? Have anyone seen anything like this?

FYI

Customer states when he used a damage cable (well..) while charging sparks and smoke came out from cable...

I have tried charging the device (with a good cable) and i get a vibrate indication but nothing more.

Sorry for my English 😅

Answer this question I have this problem too

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According to this issue i would suggest possibly try testing a new battery and see if that works with a good cable.

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tried a new battery but no dice :(

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William Olsin will be eternally grateful.
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