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The larger version of Samsung's flagship phone. Released March 2018.

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Charging ring, main screen loads but circulates. Won't turn on

My mother-in-law dropped her phone from a very small distance, now its able to show charging to 100% an the "noax" Samsung screen appears but then it cycles back to the charging circle. I took it to a battery store today, it was vibrating while using they're charger. Can't imagine a hardware issue from a 8" fall but I need some help if possible. The phone cycles from power circle to next screen then back to power circle. Thanks in advance

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try pressing power volume up and bixby then when it shows Samsung logo let go only of power and then go to safe mode wand press yes, if that doesn't work try a cache delete with the same process. if not then a factory reset same prossess.

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