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My phone will not charge correctly

My phone had stopped charging a few days ago unless the charger was adjusted just right. Now, even after getting it to say the phone is charging, there is no battery increase. I have tried several different box and wire combinations, but that did not work. The only time did it ever seem to charge is when the phone was slightly in use, but it then started to die again even while on the charger. The phone is dead now, and has not been able to get a charge in several hours.

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Hi Priscilla,

It really sounds like the charging port on your phone has seen better days and most likely needs to be replaced. Before you go that far, though, you'll definitely want to see if it needs cleaning; it's awfully easy to get the port packed with lint or dirt to the point where the charging cord won't plug in correctly any longer.

So take a magnifying glass and a bright light and look down in there and see if there's anything in there that shouldn't be. Use a toothpick and some 90% or higher isopropyl alcohol and a microfiber cloth to clean it out good; if you have canned air, blowing it out will also help.

If that doesn't help, then I'd say you should replace the port. The good news is that on your phone the part is cheap and actually pretty easy to replace as far as cell phone repairs go.

You can find the replacement part on several sites like eBay, Amazon and AliExpress; here's one of the first ones I found when I did a quick search.

USB-C Charging Port Board for Motorola Moto G Fast (XT2045-3) - Injured Gadgets

I couldn't find any guides specifically for replacing the charging port, but there's a teardown video that shows what you need to know.

Motorola Moto G Fast Disassembly Teardown Repair Video Review - YouTube

Follow the guide through the removal of the rear cover then you can skip forward to where they take out the charging port; don't bother disconnecting and removing the motherboard; just unplug the battery. The speaker needs to come out next, and after that you can take out the charging port circuit board; the instructions start at 2:52 into the video.

That should get you going; with shipping you should be able to do the whole repair yourself for less than $20 USD. Don't forget to buy a rear case adhesive sheet so you can reseal the phone back up when you're done.

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When you plug the charger in does it go in as far as it used to do? It could be a case of dirt build up in the port stopping the charger seating properly. You wouldn't believe how many customers I get asking for a new charge port when all it needs is a clean. I use a pair of fine pointed tweezers but I know where and not to poke. If it's a type c you have to pay attention to each end as they often get missed. If you don't want to have a go find a reputable shop to take a look for you. Good luck.

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Priscilla E. will be eternally grateful.
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