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Kenmore washer combo stuck in end cycle

I have a kenmore washer and gas dryer combo that's stuck in the end cycle. My wife put some clothes in the washer, accidentally started it on casual, turned the knob to normal, and pressed it again. The lid locked and then it just went into the end cycle where it drains and does a light spin.

I haven't been able to get it to stop. I press the knob and it just beeps 2 fast beeps and then one solo beep right after. The lid stays locked as well. I've unplugged it overnight and that didn't work. I checked the circuit board and nothing is out of place.

What could be causing this and how the heck do I fix it?

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Hi,

What is the model number of the combo unit?

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The number inside of the dryer door is 417-71722510. I still can't get the lid for the washer to unlock. I checked the pump for obstructions and everything. I'm at a loss.

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Hi,

The 2:1 (E21?) beep error code you mentioned doesn't seem to be listed in the service manual for the model series. Not sure if this will work but try getting into the diagnostic mode and clear all the error codes, by pressing and hold the cycle selector knob for 5 seconds and then running the diagnostics again and see what you get

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I pulled the water pump to test the rotor and it will only turn a quarter turn before it stops and bounces back. It appears that the pump is most likely the culprit. The downside is, sears stopped carrying the part in their parts direct warehouse. I had to scoure the internet for a replacement. The part might be in tomorrow or Saturday. Time will tell if this is actually the solution.

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mashashin will be eternally grateful.
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