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Repair information and guides for the iPhone 6S Plus that was released on September 25, 2015. Model A1687, A1634

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Why is my screen not responding to touch?

I have been trying to fix my iPhone (6 s plus) with no avail. When I press a button the screen displays things, but the screen doesn’t respond to touch input. Restarting the phone doesn’t work either nor does replacing the screen. I also didn’t have Siri on so I can’t unlock the phone to connect to iTunes. The screen stopped working when I changed the battery and because the initial battery was applied with glue, I used to much alcohol trying to remove the glue. I only want the data on the phone. Is there a solution?

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Hi akwardllama1234,

Unfortunately, you need to (at the very least) open your phone up again. Disconnect the battery first, then disconnect the screen. Clean the connectors with >99% isopropyl alcohol before reconnecting in reverse order. Test to see if touch functionality is restored before closing up the phone.

If the clean and reseat doesn’t fix it, you’re looking at a screen swap, to be able to get touch working so you can recover the data. There is no way to get the phone connected to a computer and authorizes for backup, without touch functionality.

The 6 / 6 Plus phones had something called “touch disease”. This was because the touch IC on the logic board failed. Not applicable to 6S and above, because the IC is no longer into logic board.

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