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The HP pavilion models first released in 2014, this 2018 model has a 14 inch touchscreen and allows 360 degrees of rotation. The HP Pavilion x360 14m-cd0003dx is wifi capable and has a camera built in.

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My laptop always frozen when getting in loading screen logo

My laptop is HP pavillion x360 convertible 14-dh0034TX

I think its overheating

Cause i try my ssd in pc motherboard and it perfectly fine booting

But when i put it back my laptop it will freeze in logo of Hp loading

Any suggestion?

Answered! View the answer I have this problem too

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Hi @kramies12,

Try starting in safe mode and check if it boots OK.

If it does then there is a driver problem.

When booting in safe mode only generic Windows drivers are loaded and not drivers specific to the hardware in the laptop.

If it does boot OK in safe mode then maybe check the video drivers first as these are the ones that usually cause the most problems.

If you think that it is overheating, can you hear the fan operating or feel the air coming out of the fan vent when the laptop is on?

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if drivers is the problem then what im going to do?



Try a startup repair first and check if that resolves the problem.

Start the laptop in the normal manner and when it boots into Windows, force stop the laptop by holding the Power on button operated until it shuts down.

Do this 3 times in a row i.e. start > boot >force shutdown >start > boot > force shutdown > start > boot > force shutdown.

On the 3rd attempt it should boot into the Windows Recovery Environment menus.

If it does click on Troubleshoot > Advanced > Startup repair and follow the prompts.

DO NOT select Reset your PC because if you select the wrong option after this you may lose all your personal data as Window will be reinstalled


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