HPOfficeJet 4650 will no longer scan
This has been a brilliant component, hardwired into the computer, operating on 'Windows 10'. Suddenly, although the printer still prints perfectly, it will no longer scan. States: "An error occurred whilst acquiring the image”. Have tried HP Print and Scan Doctor but can't get answer. Any suggestions, please? Please note: I'm a novice so it would be appreciated if any answer could be explained in a simple manner! Many thanks.
Update (09/30/2022)
ADDITIONAL -please help! Just returned home: Printer now won't work. Tried both methods, goes to 'HP SMART', message: WE DID NOT FIND ANY AVAILABLE PRINTERS. I'm in despair. What is happening? Is HP just trying to sell more printers?
Is this a good question?
5 Comments
This question was migrated from https://meta.ifixit.com/Answers.
by iRobot
@John Waldock
Does the printer turn on?
If you haven't already done so and if the printer turns on, try resetting the printer by turning it off (if on) and then disconnecting the power to the printer. Then press and hold the printer's power button operated for a full 30 seconds and then release it.
Reconnect the power and turn it on and check if it works OK.
Can you use the printer's control panel to see if copying, printing and scanning work OK?
by jayeff
Many thanks for your kindness in replying, Jayeff, but only the copy function is now working. I've tried switching the printer off (and unplugging it for a few minutes), it took some while (and a lot of clicking noises) for the display to show, but, although it appears operational, nothing works. Have tried the 'Typewriter' logo and also 'File- Print' but to no avail.
by John Waldock
Hi Jayeff. Printer control panel cannot find computer (it's hardwired!). Only facility now available is copying. I've never seen 'H.P.Smart' before (appears when I try to print). Cannot access 'HP Smart download! What have HP done?Why can't the computer find the printer (or vice versa)?
by John Waldock
try to uninstall latest windows updates
by Martin Kakoni