Sugar just spilling out to the side.

Hi! I recently bought the Ariete PartyTime cotton candy machine. We read how it worked, we looked on youtube, we havent gotten it to work, the problem, is. When we pour sugar in, like, after waiting 20 minutes after letting it heat up, we pour sugar in, and the sugar spills out to the sides, and it becomes pink liquid stuff at the side. and the device starts smoking. No cotton candy is produced, we used it outdoors. indoors. we turned it off while it was hot, waiting for the spinner to stop. we used it while it spun. we slowed down the speed and poured it in. but it all gives the same result. It smells like cotton candy. but no cotton is produced what so ever. I have no idea what to do, i have tried everything, stopping it, pouring while it spins, letting it melt inside the extractor before i turn it on, same result. all the time. I would love it if you guys could help me! :D