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Released January 2016, Identified by model number BDP-S3700

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Issues with external speakers

I’m stumped. I have a TCL 5-Series QLED 4K UHD Smart Google TV (Model: 55S54), with a Sony BDP-S3700 blu-ray player in one HDMI port and a set of external Panasonic speakers (Panasonic SC-HTB20) hooked up in another HDMI port. They work completely fine with the TV itself, though I have noticed they automatically stop producing sound when I’ve left the TV sitting without actively watching anything. When I try to use them with my blu-ray player, the speakers will work for about two minutes, and then they just quit working. They still appear to be on, and the disc will continue playing, but I’m not getting any sound. Any ideas?

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Hi,

The user manual is not that explicit as it doesn't give all the options that are there but maybe check the audio out delay setting in Settings > Audio.

According to the manual this corrects timing mismatches between the audio and video tracks. This option is only available when Digital audio out is set to PCM

Also check if there are any advanced options for the HDMI connections.

Does the TV have a designated HDMI-ARC port? Maybe swap the HDMI cables from the speaker and the player over and check if this resolves the problem. Turn off the power to all devices before unplugging/plugging HDMI cables as you can damage the HDMI controllers by "hot swapping".

Have you checked if the TV firmware (software) is up to date just to see if there are any system updates. Go to Settings > System > About.

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Unfortunately, I think this is just a lost cause. Now none of it is working.

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Noelle Bye will be eternally grateful.
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