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The Officejet is HP's line of office inkjet printers.

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HP 8610: One or more cartridges appear to be damage!

Hi, I turn it on, it complains about a damaged cartridge, so I open the front door to replace.

When I open the door, the carriage does NOT move, and the error message now says to close the door to print.

 

I close the door, and the original damaged cartridge error message returns.

I read some article that says you should downgrade you r firmware and I tried to go service menu by 4 taps on back icon on left side of screen, but I can't get to any service menu, and I have tried unplugging, waiting and plugging back in, and I have tried forcefully moving the cartridge, but nothing works.

Anyone has any experience about this error?

Thanks,

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well, have you tried replacing the cartridge?

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8 Comments:

Yes, is there any way that I access to service menu when my printer has error?

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let me check

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if you open it then you can see a wire connecting to the cartridge , check that wire to see if its damaged

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if that's not damaged then try to look at the connector between the cartridge and the connecter

the place where you place the cartridge

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and finally yes, you can access to service menu when your printer has an error on these steps:

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and the printer.

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megan D will be eternally grateful.
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