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Released April 17, 2020 Model XT2041-4, XT2041-6, XT2041-7, XT2041DL

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I’m switching carriers. Moto g power doesn’t recognize new SIM

I’m switching carriers. The SIM from the new carrier says ‘the SIM is disabled’. Any ideas as to how to fix this?

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Hi,

Have you unlocked the phone from the old carrier?

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It was never locked.

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@Patsy Martinson

Try contacting the new carrier and ask them to unlock the SIM

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Thanks. They’ve tried everything.

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Who was the old carrier? Did you buy it from the carrier or another retailer?

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you could check your network settings and make sure you aren't set to 2G or 3G only assuming your SIM is a 4G or LTE type. Usually it's set to auto-detect or fall back if one network is having problems, but it's something easy to try. I'd reboot afterwards if you end up changing it. There are also a few apps on the Play store that will read a SIM and give you diagnostic info, probably won't help you but the info may help your carrier fix the issue.

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