charging cable turned off
When connecting the charging cable while Windows is running, the battery does not charge
When the device is turned off, it will charge normally
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Hi @ahmed2030 ,
How long does the tablet operate for when on the battery only, after it has been fully charged?
It may be that the battery is failing and that the charger cannot run both the tablet and charge the battery at the same time.
Create a battery report to check the status of the battery.
When you have the report, compare the Design Capacity value versus the Full Charge Capacity value. With a good battery they should be nearly the same value.
If the battery is faulty, there are 3 batteries available for the model. Search online using the part number only for the battery that you want, to get results for suppliers that suit you best.
8-cell, 73-Ah, 2.55-Ah Spare part # 463650-003
6-cell, 55-Ah, 2.55-Ah Spare part # 441132-003
4-cell, 37-Ah, 2.55-Ah Spare part # 441131-003
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