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A 15 inch laptop made between 2013 and 2015 by Dell computers.

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Replacement keyboard not working

My “P” key stopped working on my Dell Precision M4800. I ordered THREE different replacement keyboards, one with exact same part numbers. None of the replacement kbds show up in BIOS or device mgr (as PS2). If I put the original kbd back in. It works and shows up in BIOS and device manager. Could the firmware be linked to a specific serial number? That would be rather stupid. Any ideas?

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Hi, sorry if redundant but are you restarting the laptop between each keyboard? PS2 isn’t hot-swappable.

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Yes. Restarting from power off. Thanks!

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CRAIG BEIERWALTES will be eternally grateful.
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