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This is the Moto G7 Play, which is one of the G7 series. The model numbers are XT1952-3 and XT1952-2, depending on carrier/region. Colors offered for this device are Deep Indigo and Starry Black.

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Any unlocking companies who can ACTUALLY unlock this phone?

Normally I unlock these by trying my current AT&T SIM (it used to work), but since the Device Unlock app and relies on the device it historically has not - why not admit you just hate having to unlock phones already, AT&T? The issue now is I ported my number to T-Mobile, so that option is done. This mess is making these phones waste so far.

At one point, I got a Moto G7 Play (purchased used) which is SIM locked to AT&T I got as a backup phone, before switching. This phone has always been SIM locked, but it was cheap and I had AT&T at the time. However, it keeps getting denied for ineligibility and AT&T denies and says use the app. I tried to have it done with The Unlocking Company, but they couldn’t figure it out and refunded me… Not great, since they also had trouble with an AT&T locked LG I tried with them. I think these Device Unlock phones are difficult out of spite.

Is there any unlocking companies who are reasonably priced who can figure this out, without paying for AT&T service for 6 months and looking like a drug dealer for months just to pay up the nose for a “SIM unlock”? I’d sooner dump the locked phones on eBay if I can’t do it without giving them money again. See why here:

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PS: Yes, I looked into the “shill it to family” method, but they’re looking past AT&T too.

Answered! View the answer I have this problem too

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It’s done. Not saying through who, but this was a very welcome change from months ago.

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@i_broke_it it's a done deed. Even if I can never get AT&T again for going direct, I still have my phone number.


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This may or may not be helpful but here is some info on the topic in case you don’t know:

Get info about device unlock eligibility

Why ATT unlocks can be challenging

My first guess is, the phone was financed and there is an outstanding balance on it.

Anyway, hope this information helps someone.

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It came in a AT&T prepaid box, so different type of subsidy - loss leader retail.


@i_broke_it See here. AT&T is sticking their nose in the process, even for 3rd party unlocking.

I'm done with anything that has a SIM lock - I can afford the "factory unlocked" premium.


what a PITA. It's clear their objective is not "user friendliness". I can appreciate companies protecting their revenues, after all that's why they are in business, but I'm getting tired of not "owning" my hardware.


@i_broke_it I can pay cash for phones without a subsidy lock, so this was the final straw. We need another CTIA settlement that as long as the phone is paid off to X point, you have the right to purchase an unlock at a reasonable price, customer or not and the option to go to a 3rd party and the device's current use makes it an option from the carrier or 3rd party.

The carriers won this battle to be as annoying as possible sadly. AT&T can shove their nose where it don't shine - even to the point I will not be going back. My T-Mo service holds up as well, or better then it did with AT&T. Granted I straight up told the rep I paid for my 5G phone outright, but T-Mo accepts them a lot more easily then AT&T ever did.

Not cash as in carry $1,100 into an Apple Store - I can use a debit card and not worry. I also hopes this serves as a warning to buy these devices unlocked when possible - do not subsidize or trade in a phone for a "free" device.


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Nick will be eternally grateful.
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