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This is the device page for the Samsung Galaxy J7. The OS that comes stock to the device is Android OS v5.1.

170 Questions View all

My phone screen is black and I can still hear

My phone screen is all black and I can only hear sounds of it turning on.

Answer this question I have this problem too

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1 Answer

If the phone has not been dropped or suffered shock damage it may be worth trying the following:

  • Use the Power button and Volume Down button.
  • Press and hold those two buttons for a couple of seconds. Usually, it takes around 7 seconds or more before it works.
  • The phone will go off and reboot. You can release both buttons and wait for the phone to reboot and start operating again.

Good luck :)

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