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Repair documentation for the Fitbit Versa 2 smartwatch. Released in September 2019.

55 Questions View all

My button on the side has stopped working

The ‘back’ and on button depresses still but doesn’t actually do anything. Can anyone help?

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I have similar issue with the buttons and looking for solution. Any help appreciated. Thanks

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According to what I have found there are many potential issues with this device that may be causing your problem. Start here and maybe you will find the answer

https://www.androidauthority.com/fitbit-...

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How can I contact you

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My wife's Versa 2 had the same fault...button not stuck, moving, but having no effect. After trying all the suggested online cleaning fixes with no success, I went ahead and removed the screen using a razor blade to have a good look inside. The central operating pin of the left button had pierced the switch pad of the tiny circuit board behind. I could still make the switch work by levering on the pad edges. I managed to repair by cutting a thin rectangular metal shim (from the same blade used to open the watch) of correct width to drop in between the button pin and the switch pad. Button then worked once more as the shim spread out the contact area across the pad. I glued the screen back on with contact adhesive after removing all the old residue. An almost free fix, and should last some time.

Before...

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...And after

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Wow! She's lucky to have your expertise. I don't think I have the precision to pull off a procedure like that!!

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Haha thanks Rachel, but not really all that skilled. The razor blade steel was so thin it cut easily with strong scissors, so it was just a miniature fitting job. Must admit I struggled to see parts without the aid of a jeweller's eyeglass...my bifocals weren't up to it :)

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Amazing! Thank you for this tip and photos! I’m back in business!

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thank you for this. My wife's watch had exactly the same problem, and I followed your instructions and it is now working again!

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I just got my button to work. I soaked the watch in distilled water and then used the bristles of a soft toothbrush to poke into the teeny opening around the sides of the button. My guess is that dead skin and soap and dust get in there to gum it up. It took a few times, but it worked! Good luck!

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You put the eletric part of the watch in water? I just want to clarify, I seem to have the same issue!

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viney68 will be eternally grateful.
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