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Repair and support information for HP Laptops, designed for home and home office use.

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A beginner replacing the back cover of her HP Pavillion

This is the first time i’m doing this, but i’m gonna need to replace the back cover of my HP pavillion. This is mostly due to a crack that started forming a few months ago and i’m scared the screen might pop off. Is there a guide avalible to help me? I’m also not really sure over tools, so if anyone could give any suggestions, i’ll take them gladly.

For specifications, this is the specific model: HP Pavillion x360 Convertible 15-cr0xx.

Thank you for your time.


Edit: I wasn’t so specific in my question, so i’ll add some extra details. The part that needs replacing is the back of the LCD screen. Also. this is the best image i can find of the damage

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Lower chassis or LCD assembly? @me so I know to get back to this.

Also please post photos of the damage - it may not be serious.

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@nick I think it's the LCD assembly, since it's behind the screen. I'll post a photo of the damage as well.

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Hi @roshiroshi ,

If you meant the cover on the back of the display panel, then you may be out of luck.

Looking at the maintenance and service guide for the laptop, taken from this webpage the cover is bonded to the display panel.

On p.42 it shows how to remove the display assembly and it states that The display assembly is spared only as an entire hinge-up. Display sub components are not spared.

If you meant the base enclosure (see p.15 item #22) then the manual will help you to disassemble the laptop so that it can be replaced. The part number is L20812-001. To find suppliers of the part, search online using the part number only.

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Yeah I took a look at it and it may be serviceable, but this isn't happening with a first timer.

It just screams "sold as a unit, need to buy a back lid used" with how thin it is.

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@jayeff It's the cover behind the screen(I think that's what you mean by display panel). Is there really no way of replacing it? I don't want to end up needing to buy a new laptop seeing how expensive they are

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@roshiroshi Blame Apple for starting that trend with the rMBP :(. People want thin assemblies, and that usually means individual component serviceability goes out the window. May still be doable, but you REALLY need to know what you're doing.

As much as I like the performance of my rMBP's display if I break it... YIKES!

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@roshiroshi

The problem will be that even if you can remove the screen from the cover without damaging it, you may not be able to find a replacement cover, as HP doesn't provide for any lid cover spares. The LCD screen and cover come as a complete module and are not separately available.

You may be able to find a "faulty" compatible laptop where the screen has been damaged and try using it as a "donor parts" laptop to get the cover, but I suspect that even this option would be too expensive

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@jayeff Find just the dead assembly with a cracked panel or digitizer. It's technically one part even if the panel is fine, so a cracked piece of glass takes out both. To me, direct bonding=assembled like my rMBP, but photos online indicate it may be doable if you remove the LCD+digitizer assembly. If you were going the donor route, another serious fault with a good display is the way to go.

As much as I like that Retina display... that ends when you find out how expensive it is! I knew though, so I didn't get mine uninformed. I treat it as the fragile money burning mistake it would be if I broke it. I absolutely love the color performance of Apple IPS on the Retina displays, but that color quality comes with a horrible monetary burn if it needs a new screen. This HP may be just as painfully expensive. These types of laptops are not for someone who can't pay up the nose for a screen - even my rMBP (even though I knew what I was getting being an Apple product). Can't stop people from buying them, but we can warn them of the cost of a broken screen.

Give me enough time with something like this and I can get it done, but I've dealt with other laptops before to know where to start.

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With these “thin” assembly HP laptops the LCD assembly isn’t impossible to service piecemeal, but they aren’t for the faint of heart a lot of the time as servicing the thin assemblies is not as easy as the ones with a LCD bezel. Yours is one of the harder ones to service, sadly. BEFORE YOU OPEN THIS, MAKE SURE YOU CAN AFFORD TO REPLACE THE ASSEMBLY AS A UNIT IF YOU BREAK IT.

Usually the place to start on these to see is to remove the LCD assembly, and then the lower trim and see if you can find any Command like tabs - that’s usually where they hide to start. Once you do that, you can usually release the display+digitizer assembly. Once it’s released, you’ll be able to replace the back* panel, but you’ll also need to find equivalent adhesive, or one that can be removed easily especially if it lacks the Command tab. However, odds are low since even the HP service manual says direct bonded.

*You may need to buy this used, as these HP Touch assemblies are often sold as a complete unit only. However, it’s usually not impossible - just harder then the entire thing.

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Hi! @roshiroshi

If it's your first time, don't panic, it's easy, you just have to be careful. I have listed some general steps you must follow to be successful.

1) Find and download the service manual from the WEB. Using the model number of your computer and follow the instructions and recommendations in the order that is in the manual without shortcuts or skipping steps. The manual of your computer is (Verify that it correct) http://h10032.www1.hp.com/ctg/Manual/c05...

2) Avoid static when working with computers. You can buy a bra for this or just touch some metal from time to time to discharge the static. Always, Always disconnect the equipment from the electricity and remove the battery.

3) A good practice is to draw squares on a paper with numbers or letters to place in order the screws and pieces that you remove. Then at the end reverse the process for assembling the computer back. You can take picture with you cellphone too to remember how the pieces were placed (don't trust in your memory). Believe me by doing this you will avoid a lot of headaches.

4) Read and rehearse what you are going to do, take your time, do not despair, do not force any part, look for a way to make it easy. Make sure you have all the tools recommended in the manual on hand before starting. Don't panic usually only a pair of small screwdrivers is enough.

5) Good Luck!!!

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Rocio Servellon will be eternally grateful.
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