Skip to main content

Released March 2019, identified by model number SM-A305FZRFINS

87 Questions View all

Permanent picture on screen

Block Image

This background game picture is stuck and I don’t know how to remove it. Please I need help

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

3 Answers

Most Helpful Answer

Hi,

Things to try and do to resolve the problem:

Have you turned the phone off and then on again to see if this removed the image, you didn’t say?

Wipe the cache partition and check if that resolves the problem.

Start the phone in safe mode and check if it is OK.

If it works OK in safe mode then a downloaded app is the cause of the problem. You will have to uninstall each downloaded app, one by one and test the phone in normal mode between each uninstall to see if it works OK. When it does then the last downloaded app that was uninstalled, was the culprit. A downloaded app is one that you downloaded and installed on the phone and was not pre-installed on the phone when you first got it.

Was this answer helpful?

Score 1
Add a comment

Seems like a theme. Change theme to default and check

Was this answer helpful?

Score 0
Add a comment

that is screen burn, that ghost image will be in the screen forever now, more visible on white background. it is because you have had an app/image on your screen for a very long time.

Was this answer helpful?

Score 0
Add a comment

Add your answer

h-t-23 will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 3

Past 30 Days: 17

All Time: 551