Fix Your Stuff Community Store

Repair guides and support for the laptop line of Acer's Aspire series for casual home and business use.

1193 Questions View all

Options

Why is my laptop not booting up correctly?

My laptop is an Acer E1-572P. I was watching a movie, and the screen just went black. Now when I press the power button, I get this error message:

:(

Your PC ran into a problem and needs to restart. We’re just collecting some info, and then we’ll restart for you.

Then for less than half a second, a second part of the message appears as follows:

(0% complete)

If you’d like to know more, you can search online later for this error: INACCESSIBLE_BOOT_DEVICE

Then the entire screen goes black again, and the process restarts. I have no idea what to do, and I need this laptop to be intact because it has all my documents on it. I don’t have a backup anywhere.

Block Image

Answer this question I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

May be a failing drive, especially since it uses a traditional hard drive. A lot of these laptop drives have issues 3-4 issues in, and begin to poorly age at 5+ years old simply due to wear and tear. Inaccessible boot device errors usually point to a tired hard drive.

See if you can open it and find out who makes the drive, and check for a manufacturer diagnostic tool. If they have one and it’s still not working right you need a new drive. HOWEVER, make a backup first just in case the diagnostics kill the drive (yes, it happens).

If you find the drive has an issue, seriously consider a 256 or 512GB SSD. They’re cheap enough putting another spinning drive makes no sense.

Was this answer helpful?

Yes No
Score 1
Add a comment

Add your answer

Bumble Beanie will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 55