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Released in October 2018, Amazon unveiled the Fire TV Stick 4K, which succeeded the third-generation Fire TV.

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Firestick can’t connect to new wifi and have no remote

Hi, I’m using a firestick remote app on my phone as I lost the firestick remote years ago. Haven’t had an issue. But had to disconnect the wifi to add a new one, as soon as I did that the app stopped working. Firestick just comes up saying no network. App can’t find any firestick, have tried logging in manually but still won’t connect.

Have tried redownloading app multiple times, resetting firestick etc etc. Amazon help chat are not helping at all.

How can I connect to my firestick to add the new network?!

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The Firestick and phone have to be on the same network in order for the app to work. Once you reset or changed your WIFI it severed the connection. Most TVS now have the HDMI -CEC connection which allows your firestick remote to control your tv but it most cases it works the other way around where your tv remote is able to control some functions on the fire stick. Try that maybe it will work for you if not then unfortunately it looks like you would have to get a new firestick remote and pair it with your firestick.

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