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A1708/EMC 3164 — Released June 2017, this entry-level MacBook Pro retains its traditional function keys (as opposed to the OLED Touch Bar).

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FaceTime camera not detected

Hello Everyone,

I work as a computer technician for a local repair shop. I recently ran into a odd issue with no camera detected.

Customer came in with a broken screen on a MacBook Pro A1708 with macOS Mojave. I thought it would be a routine LCD replacement job so I ordered from our usual reliable vendor swapped the screen it turned out fine until I tried photo booth and got "no camera detected” so ran all the usual command's for camera issues, checked the OS drivers (applecamera.plugin) nothing missing there I tried booting with external drive loaded with Catalina still no camera detected so tried another screen from a working MacBook Pro with the camera working and still no camera detected on either macOS Mojave or Catalina. I then tried the replacement screenI ordered on the working laptop and the camera worked on it so I thought logic board, nope! I purchased another board and still no camera.

I'm lost on this one?

Answer this question I have this problem too

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Are you talking about your computer camera?

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I’m suspecting you reused the MacBook Pro 13" Retina (A1708, A2159) Display Cable with all of your change outs. I bet you one or two pins are damaged!

MacBook Pro 13" Retina (A1708, A2159) Display Cable Image

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MacBook Pro 13" Retina (A1708, A2159) Display Cable

$9.99

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Thank you for replying Dan

The logic board came with the display cable but I will swap it out to rule that out. I did try a used screen on the purchased logic board and the camera worked on it. I won't be back into work until Saturday I will update then. Thanks again

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@zap computers - Any news?

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Ended up ordering another logic board hoping the one I got was defective still waiting on it should have it by this week. I tried swapping the video cable had no luck. I tried another working screen No Camera Detected. I've gotten 4 other MacBook Pros in the shop all A1708 late and mid-2017 No coincidence they all have screen issues No Back light on 1 and no video on the other 3 replacing the screens solved the problem. Seems like they should have extended the 13-inch MacBook Pro Display Backlight Service Program to the 2017 models as well.

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Hi Zap computers, do you know what is the reason for “no camera” after replacing the screen assembly?

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zap computers will be eternally grateful.
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