moto x4 won't start or charge

My moto x4 is a little over two years old. It was working fine and fully charged when I sent it in the mail to my daughter at college. But she was unable to start it. Now that it is back home I see that it also is not taking a charge (though it was before). It does not respond to power button and volume down button held down for 2 minutes. Is this a bad battery or something else?

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