Fix Your Stuff Community Store

Released in 2011, the HP EliteBook 8560w is a line of Windows 7 workstation laptops.

3 Questions View all

Options

Certain keys on keyboard not working F6 4 7 = a s d [ k l ;

Suddenly certain keys on the keyboard have stopped working:            F6    4     7     =     a      s     d    [    k    l    and    ;

 

(I have hooked up a Bluetooth keyboard to type this)

 

I have:

  • Turned off, removed battery, held power switch down for > 1 minute - then rebooted - no change
  • Gone into NetBios using F10, done a keyboard test - it fails
  • I have uninstalled and reinstalled the keyboard druivers - no effect.

If possible, can somebody at least confirm if this is a motherboard or software problem. I already replaced the keyboard without success.

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 1
2 Comments

Hi ,

Try using a USB keyboard and check what happens.

Was any liquid spilled on the keyboard area at all that may have got through to the motherboard?

by

Hi,

No liquid spilled.

USB keyboard works fine, that is how I am working for now.

by

Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

Hi,

Since you have replaced the keyboard (was there a new keyboard cable with it?) and the keyboard diagnostic test still fails and an external keyboard works OK, it appears as though there is a problem with the keyboard controller on the motherboard.

Was this answer helpful?

Yes No
Score 1
Add a comment

Add your answer

Jan Wiid will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 9

All Time: 1,485