Rep: 33
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The touch screen does not work after a software update
I did a software update on my iPhone XS and now the touch screen does not work. It has the original screen on it. I would appreciate any help
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Rep: 7.1k
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Don't do anything yet I will ask a few people and see if we can figure it out.
My friends said to take it to a Apple store. If it quite after the update then Apple should warranty it. It's something to check on.
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Rep: 3.1k
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Try to do a hard reset or a restore one more time. If this wil not fix it then the best you can do is go to Apple, is it still under waranty?
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Thank you - unfortunately the reset restore did not work and it is not under warranty - do you think a screen replacement would work?
You can ask the repair shop if a new screen would not fix this problem if they can put back the original screen without any cost.
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