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Hi, I recently wiped my PS4 clean I got USB and reinstalled system software, it boots up to the screen that says connect you dualshock 4 controller and press home button, I try and try again won't let me get passed that screen, I can go to safe mode and my home button works just fine to access that, I'm completely lost anything might help
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I had same problem I put a disc in the drive while the connect controller screen was on then pressed the ps button and it worked instantly
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thank you this worked for me
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Try replugging the micro USB charging cable for the PS4 controller and wait for a orange light on the controller to show up and it should sync. Otherwise try another cable as well because these are extremely finicky with the quality of the cable.
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I just bought my ps4 controller to test it and it still shows the yellow light and when I click ps button it will just flash white what do I do?
Rep: 13
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Nothing works for me…it stays on a blue screen telling me i must connect my controller but my controller is already connected via USB and i have pressed and held the ps button many times but nothing changes…ive tried everything, ive tried using a keyboard, ive reset the controller, ive unplugged the PS4 and then plugged it back in again etc. Nothing is working.
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Did you ever get an answer for this?
My controller is wired and it's doing the same thing. Worked fine then my system got reset and now this is happening
same for me @Myra Dawson
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I tried everything, 3 different controllers, about 6 different cables. Wiped the hard drive and reformatted and reinstalled OS. Nothing worked. Bought a new PS4, plugged my controller in, same thing. PS button works in safe mode but not here. Got the genuine controller and cable that came with new PS4 and it worked. So it requires a genuine ps4 controller and a magic cable.
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Is there anyway can I change it back to wireless using playstation second screen n go to settings n change it back to wireless Bluetooth originally that was my problem changing it to wire
This worked. Ridiculous that non Sony/Samsung usb leads can't be used to connect the control. I even had a wired control that wasn't working.
Hey i just got a ps4 with the same problem.. so the solution is getting a sony cable and an original dualshock 4
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Hi,
You need to connect the controller to the PS4 first with a micro USB cable, then press the PS button. (You didnt say whether you were using a cable or not)
If that doesnt work then try a different cable: I sometimes find that not all cables work for some reason even if they charge the controller.
Hope this helps, That Tech Enthusiast
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I'm having the same problem. Did you ever find out how to fix it?
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Make sure you are using a genuine PS4 controller. You can tell if your controller is an OEM version by the Playstation symbol on the PS button.
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Mine is doing the same. The PS4 wont connect to anything wireless like WIFI or controllers unless they are wired to the console. I decided to factory reset the console and since it reset I cannot get past the startup screen, the controllers work on safe mode but cannot get them to work with the console as the light on the controller keeps flashing white. I have tried about 10 different cables but none of them work...Any ideas?
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Same is happening to me. Did anyone solve this yet? Just bought my system second hand. Worked fine but I went in to do factory reset and when it starts up it goes right to this screen. Does the same thing with the flashing and never connects. Tried multiple cords and controllers. Help.
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I had the same problem. It’s a problem with the Bluetooth module inside the ps4. You’ll have to remove it and install a new one which isn’t easy. I tried with mine and unfortunately broke the little connectors to the Bluetooth module and I don’t think there’s any way for me to get it fixed
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Send it in to a ps repair shop, they'll order your part and install it on the cheap.
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Anyone ever find a real fix for this? I've tried absolutely everything possible, I just haven't been able to get my hands on the official USB cables from Sony. I've tried multiple different brands of data transfer cables but no luck. I've even used a USB adapter for controllers too allow me to connect directly to the USB wirelessly and it still won't allow me to press the PS button to get past the initial start up screen.
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I just bought a renewed ps4 pro and it was having this issue. I initially used the cable that came the the charging station I bought and it would not advance past the connect controller screen. After reading some of the answers here I tried the usb cable that came with the unit and the OEM ps controller and it worked fine.
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Simply put.. the solution to get past the setup is to have a GENUINE controller 👍
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Sony should burn in hell for this. I was told, that clone PS4 controller is enough, yeah it was enough to get into previous owners accounts (PS button worked), so I wanted to clear the console for setup my account there (it was sold for spares) so in SAFE mode I press PS button, it worked. Now I am stuck on setup screen button not working. But why, I want to connect different controller that I am using everywhere and I am used to it. I dont want DualShock... I had thought that Apple is only $@$*!& company doing this...
https://www.digitaltrends.com/gaming/how...
This helped me get past the blue screen. I was able to get my controller to connect with a random cord I had in the safe mode. Try every usb to micro usb cord you own. Some are just charging cords and some are actual data cords and it needs to be a data cord. So like think if you have an old one from a digital camera that would be a data cord. Use that to plug your controller in in safe mode and do the default setting reset (which is just a soft reset that keeps all your info) and it worked for me. If that doesn’t work you may have to try a harder reset.
https://www.digitaltrends.com/gaming/how...
This helped me get past the blue screen. I was able to get my controller to connect with a random cord I had in the safe mode. Try every usb to micro usb cord you own. Some are just charging cords and some are actual data cords and it needs to be a data cord. So like think if you have an old one from a digital camera that would be a data cord. Use that to plug your controller in in safe mode and do the default setting reset (which is just a soft reset that keeps all your info) and it worked for me. If that doesn’t work you may have to try a harder reset.
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3 Comments
how do you get past blue setup screen without controller
by camillaplumley1974
Mine says either push ps button or register my playstation 4 again
by Mike Ritz
https://www.digitaltrends.com/gaming/how...
This helped me get past the blue screen. I was able to get my controller to connect with a random cord I had in the safe mode. Try every usb to micro usb cord you own. Some are just charging cords and some are actual data cords and it needs to be a data cord. So like think if you have an old one from a digital camera that would be a data cord. Use that to plug your controller in in safe mode and do the default setting reset (which is just a soft reset that keeps all your info) and it worked for me. If that doesn’t work you may have to try a harder reset.
by jlpjlp