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model number A1763

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Why do my earbuds disconnect after 45 seconds?

My earbuds connect to my phone, and are able to play audio for about 45 seconds before they turnoff. I am able to turn them back on after this, but then they disconnect and power down again. How do I fix this?

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2 Comments:

What are you connecting them too? And what is the iOS/iPadOS version if its an iPhone/iPad.

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@danj I am trying to connect it to my iPhone with iOS 13.4.1

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1 Answer

With your home screen visible, slide your finger from left to right to gain access to your battery levels. Now connect your BeatsX, your BeatsX should not be listed. What does it show?

What is the BeatsX battery life and charge time?

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2 Comments:

When I go to the control center, it shows the earbuds at 98%

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Do you have a Bluetooth speaker? So we can see if the issue is the iPhone?

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john lehman will be eternally grateful.
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