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The Motorola Moto Z Play (model number XT1635-02, XT1635-01 and XT1635-02) is a droid smartphone that was released in September 2016. The Moto Z Play can be easily distinguished by the word “moto” placed at the top and the square home button placed at the bottom of the front of the phone.

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Why will my phone not stay on?

So about a month ago, my phone started to cut off at 90% battery. I would try to cut it back on, and it would show the powering on screen, but would immediately cut back off. The chargers work, I’m sure of that. There are times that the phone will go through the powering on scenario, but cut off the second the home screen was visible.

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Hi @lanier ,

Does the phone stay on when the charger is connected and switched on?

If so it may be that the battery is failing under load and it needs to be replaced.

Here’s the ifixit Motorola Moto Z Play Battery Replacement guide which shows how to do this.

ifixit also sells the Moto Z Play Battery - Genuine but be aware there are battery shipping restrictions in place. The link was just to show you the cost of the part. There are other suppliers online that may suit you better. Just search for Moto Z Play battery to get results for suppliers

Moto Z Play Battery - Genuine Image

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Moto Z Play Battery - Genuine

$32.99

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Leah Lanier will be eternally grateful.
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