Skip to main content

The Dell Latitude E5520 is a 15.6-inch business laptop sold as part of the Latitude series.

1 Questions View all

Why is my pc plugged in but not charging?

I just received my Dell Latitude E5520 laptop refurbished on Ebay just yesterday. I have an issue where I’m trying to work on my computer but it isn’t charging despite being plugged in. I have tried troubleshooting, taking the battery out, and uninstalling the ACPI adapter. I used a different dell adapter but it says “No battery is detected”, so now I’m wondering if perhaps the issue is that the AC adapter is messed up and I need a new one. Could this be the case, or is the battery in need of replacement. Plus it shuts off after a couple minutes of playing the Sims.

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Hi @ dejah j

some things i would check,

Power on the Computer, press F2 to Dell BIOS

I know inside uefi bios there is some system information you can check.

there should be a page which you can see the charging status and battery.

Let me know what did you see.

No battery detected or not charging.

what bios version is it running?

inspect the battery connectors on the laptop

Was this answer helpful?

Score 0
Add a comment

Add your answer

dejah j will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 6

All Time: 161