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The Dell Latitude E5520 is a 15.6-inch business laptop sold as part of the Latitude series.

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Why is my pc plugged in but not charging?

I just received my Dell Latitude E5520 laptop refurbished on Ebay just yesterday. I have an issue where I’m trying to work on my computer but it isn’t charging despite being plugged in. I have tried troubleshooting, taking the battery out, and uninstalling the ACPI adapter. I used a different dell adapter but it says “No battery is detected”, so now I’m wondering if perhaps the issue is that the AC adapter is messed up and I need a new one. Could this be the case, or is the battery in need of replacement. Plus it shuts off after a couple minutes of playing the Sims.

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Hi @ dejah j

some things i would check,

Power on the Computer, press F2 to Dell BIOS

I know inside uefi bios there is some system information you can check.

there should be a page which you can see the charging status and battery.

Let me know what did you see.

No battery detected or not charging.

what bios version is it running?

inspect the battery connectors on the laptop

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dejah j will be eternally grateful.
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