Microphone doesn't work during calls only

I can't figure out how to get the microphone working when phone calls are made, even when speakerphone is turned on. Yet I can give a voice command and the phone hears perfectly and I have been trying to figure out what's going on so I can call out or receive one without an external device like Bluetooth connection or headphones with a microphone involved?

Answer this question I have this problem too

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