I can’t hear them and they can’t hear me

I just got the iPhone 11 literally for Christmas and it’s April and I try to FaceTime my friends and I can’t hear them and they can’t hear me...I also have an iPhone 6 that I tried it with but still I couldn’t hear them and they couldn’t hear me...we tried regular ft, Snapchat, WhatsApp, and airtime but we couldn’t hear each other. Please help me it’s been all normal until today.

Answer this question I have this problem too

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question is what phone are they using?

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