I cannot get my laptop to boot up.
I cannot get my laptop to boot up. it's giving me an option to reset the PC letting me keep or remove any files. I tried resetting the PC keeping my files. but then it says there was a problem resetting the PC and no changes were made and goes back to a blue screen with 4 options. I'm not sure of all it's specs. Says windows 8. Model 15 Ro15d. It's about 7 years old and has a lot of pictures and video I need to get off of it. Thank you
Is this a good question?