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The Samsung Galaxy Tablet E 9.6 was announced June, 2015 and released on July 2015. When repairing this device, a few basic tools available from ifixit.com will be necessary. Samsung Galaxy Tab E 9.6 is available as 8GB or 16 GB versions, expandable by micro SD. It was sold in two colors: Pearl White and Metallic Black.

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Frozen while switching on

My tablet has 100% battery i let it go flat and recharged it to see if that helps but it just keeps getting frozen at the loading black screen with samsung on it.

Have also tried rebooting it with the volume down and power button which testarts it but gets stuck at exactly the same place numerous times.

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1 Answer

Hi @nicarnaud

This could be a software problem. Try a factory data reset by following these steps:

https://support.bell.ca/mobility/smartph...

Best of luck!

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It doesn't bring up option to do a data reset so still stuck

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Nicola will be eternally grateful.
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