Skip to main content

Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

1199 Questions View all

iPhone X Face ID not Functioning Properly

So I recently ran into a problem with my iPhone X. I replaced the screen and the Face ID setup won’t work. I have transferred the Serial Number over from the original screen so true tone is functional. No errors come up, it is able to get into the part where it asks you to align your face with the frame. However, it just asks me to move the iPhone a little higher and then a little lower. It won’t actually detect my face but it knows a face is there because if I move my face out of the frame it says that the face is out of view. I have tried cleaning the IR cam, front facing cam, flood illuminator and the dot projector with 99% isopropyl alcohol.

  • Animoji is fully working
  • Portrait mode from the rear facing cameras work but not front facing
  • Face ID setup won’t complete

Anyone ran into this problem and managed to solve it?

Thanks, Andrew

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Most Helpful Answer

Check out the two guides and you might know why

Why Face ID Not Working After Repair

Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher'

iPhone X Image

Guide

Why Face ID Not Working After Repair

Difficulty:

Moderate

iPhone X Image

Guide

Troubleshooting iPhone X Face ID Not Working 'Move iPhone a Little Lower/Higher'

Difficulty:

Moderate

Was this answer helpful?

Score 1
Add a comment

iPhone XS Max Face ID Not Working Fixed - Dot Projector Repair

Was this answer helpful?

Score 0
Add a comment

Add your answer

Andrew Wilson will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 1

Past 30 Days: 3

All Time: 488