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Repair guides and support for the Acer line of Chromebooks.

227 Questions View all

Can not log on or operate

computer screen only shows chrome logo on white screen, when I open thte chromebook, then goes off, no response from touch

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1 Answer

Which model?

See this:

Acer Chromebook C720 Solid State Drive (SSD) Replacement

Google/look in youtube - most likely it is a loose contact that SDD is disconnected.

Gently unscrew - check everything like loose cables/connections.


alternately, the SSD is damaged. Buy an replacement.

See Acer Chromebook C720 Solid State Drive (SSD) Replacement

Post here again…

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Model R 13

N16Q10 will not start, or respond to key strokes or touch screen just white screen with google logo


Please help with suggestions


May be the OS is damaged? Do you have any messages

Can you put a photo of the screen?

Gently open and clean and check all connections are OK.


no, there is no response from keystrokes or touch


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paula herman will be eternally grateful.
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