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Repair guides and support for the Acer line of Chromebooks.

209 Questions View all

Can not log on or operate

computer screen only shows chrome logo on white screen, when I open thte chromebook, then goes off, no response from touch

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1 Answer

Which model?

See this:

Acer Chromebook C720 Solid State Drive (SSD) Replacement

Google/look in youtube - most likely it is a loose contact that SDD is disconnected.

Gently unscrew - check everything like loose cables/connections.

Try.

alternately, the SSD is damaged. Buy an replacement.

See Acer Chromebook C720 Solid State Drive (SSD) Replacement

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Model R 13

N16Q10 will not start, or respond to key strokes or touch screen just white screen with google logo

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Please help with suggestions

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May be the OS is damaged? Do you have any messages

https://support.google.com/chromebook/an...

Can you put a photo of the screen?

Gently open and clean and check all connections are OK.

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no, there is no response from keystrokes or touch

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paula herman will be eternally grateful.
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