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Repair information and guides for the iPhone 6S released by Apple on September 25, 2015. Models: A1688, A1633

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Callers can only hear me some of the time...

I have kind of a bizarre situation which seems unlike others I’ve read on this topic. I believe it has been happening for the last year or so but hard to say for sure.

I will be talking to someone on the phone and they will hear me just fine, then all of a sudden it will get really muffled/static sounding on their end. Then it will go away for a while, and come back on and off throughout the conversation. This happens with normal conversation, speaker phone, and even Bluetooth.

Things I’ve tried:

  • Replacing the charging dock
  • Thoroughly cleaning the speaker holes/mesh
  • Resetting the phone by holding the power/home button
  • Disabling “phone noise cancellation”

This has been a hard issue to troubleshoot because it’s only a problem for the person I’m talking to. Everything seems just fine on my end.

Any suggestions on where to go from here? Could this be a network or antenna issue? I have two phone lines with AT&T and when I use my other phone (an Android) it doesn’t seem to be an issue.

Thank you in advance.

Answered! View the answer I have this problem too

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I’ve not had that many iPhone 6S with network issues as with the iPhones 6 somewhat typical failure, but the few of them were very pesky. You might have an audio issue or a network issue but in both cases this seems to be a logic board failure as it clearly shows with any audio input source. I’d be a bit hesitant recommending a board repair given present 6S preowned prices, but that would be of course up to you.

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I'm somewhat surprised to hear it's likely due to a logic board failure. If that's the case it's probably not worth trying to fix it. May just be time for an upgrade!

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