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Repair information and guides for the iPhone 6 Plus that was released on September 19, 2014. Model: A1522, A1524

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Why does my phone only stay on when it’s charged?

I got a new phone it didn’t come directly from Apple but it is brand new. I had problems with it the first night and found out it was a software bug but it got fixed. It’s been a few days later and now my phone won’t stay on unless it’s charging. It’ll completely shut off and when I try to reboot the logo will show and shut off again. My phone is at 100% but it has to be charging to work. Is it the battery that’s the issue?

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Apple has been building iPhone 6 Plus for quite some time now so it’s hard to understand how this device can be “new”. Even if it is fresh out of the box, there is a high likelihood that the battery is dead or very weak. That would be the first thing I try if I were to repair it. Because you bought it new, you may have some recourse with the vendor so you’ll want to explore that as well.

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2 Comments:

I just meant “new as I just got it. That’s what I thought the issue was but my battery health is still 100% which is why I did ‘t think that it was the problem. The person who sold it to me just said Touch ID didn’t work but never explained this issue, so thank you.

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Some cheap aftermarket replacement batteries falsely show 100% battery health. I would still change the battery just to be sure. At any rate, I would simply return it to whoever sold it to you if this is still possible.

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Maddie Baca will be eternally grateful.
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