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Released September 21, 2018. Models A1921, A2101, A2102, A2104. Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray. (Pronounced "iPhone 10 S Max.")

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Screen dead and unresponsive

I have tried to hard reset my phone and also tried dfu restore it didn't work.

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1 Answer

Chosen Solution

Please take the time to give some background/context when asking these types of questions. If you go to the doctor and simply say you have a stomach ache, they’re not going to be able to offer much. It could be indigestion or cancer…

As for your phone, what happened leading up to this situation…was the phone dropped, damaged, repaired or came into contact with water?

You may have a dead screen or you may have a logic board issue…give us more details and we can offer a better diagnosis.

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