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An all-in-one inkjet printer, scanner, copier series by HP.

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Why is my printer not printing?

I have recently set up my printer, the black ink cartridge is full and there is paper. However when I print, it prints out a blank page, though no error message about the ink is given.

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Did you already tried to print from another computer ? Perhaps it's software related (driver).

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1 Answer

try printing a print a Print Quality Diagnostic report from the printer panel not pro PC

On the control panel home screen, touch the Settings icon then Touch Tools, and then touch Print Quality Report. The printer will prints the Print Quality Diagnostic report for check to see if all colors are correctly out or not

or you can just make a color copy of any colored document you may have to see if the copy is ok and all colors present

Report back your findings.

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