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Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

746 Questions View all

Face id and selfie portret mode won't work

I have an iPhone X and it’s brand new (don’t asnwer with : send it to apple) it only worked 12 days and face id shows error “Face Id Is Not Avaible” and when i go to camera app and select Portrait Mode to take selfie with portrait it won’t open just get blury.

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4 Answers

https://youtu.be/0m3uR2oFXyk

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If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support

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Thanks for your reply but it's not software problem it's harware. i have tried all what you can do with software but no luck

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Dis you find the solution? I have a same problem

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I have the same problem, did you find a solution for it?

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i have an iphone x with face id issue and portrait mode issue with the front cam. i check your all tips it’s nothing help me. also dark mode sensor is working there is any way to fix this

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i have same problem , and i read about it

u have 3 troubleshootings

1-first one is light sensor , make light very dark and expose it to bright dark , if screen brught it so its normal

2- second one is dark sensor , when u have call ,cover the upper part by ur hand if screen turned to black so its normal

3-third one the front camera , if its on portrait mode not blurring the back ground so its not normal.

first one and second one its repairable face id

third one ( portrait selfie camera ) not repairable one

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All of the three not working for me it can be water damaged ? And truetone too all of the system except speaker and front camera working in normal mode , water can affect all this ? Pls need help

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Face ID parts are complicated and difficult to repair. To fully understand Face ID, you can check below.

Face ID Teardown - Why Face ID Not Working After Repair

And for a detailed repair process, you need to pinpoint the faulty component first. Whether the flex cable has been ripped-off or relevant component has missing. Hope the following repair guide can help you somehow.

  1. Face ID not working caused by a broken infrared camera module flex cable: How to Fix iPhone X Face ID Not Available
  2. Face ID Not Available because of a missing component: How To Fix iPhone 11 Pro Max Face ID Not Available - Motherboard Repair
  3. Face ID Not Working After Screen Replacement - also flex cable broken: How to Fix iPhone X Face ID Not Working After Screen Replacement
iPhone X Image

Guide

Face ID Teardown - Why Face ID Not Working After Repair

Difficulty:

Moderate

iPhone X Image

Guide

How to Fix iPhone X Face ID Not Available

Difficulty:

Moderate

iPhone X Image

Guide

How to Fix iPhone X Face ID Not Working After Screen Replacement

Difficulty:

Difficult

iPhone 11 Pro Max Image

Guide

How To Fix iPhone 11 Pro Max Face ID Not Available - Motherboard Repair

Difficulty:

Moderate

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