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The ZTE Axon 7 Android smartphone was released by ZTE in July 2016. Models: A2017G, A2017U, A2017.

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Airplane mode preventing access to my phone carrier.

The phone states that the airplane mode is on , even though it is not. Did a factory reset but it didn’t help.

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Did you try a “wipe the cache partition” to see if that resolved the problem

Here’s how:

Turn off the phone

Hold both the Volume down button and Power button together until the device turns on.

There should be a menu that says Select Boot Mode.

Use the Volume Up button to scroll to Recovery Mode.

When there is an Android symbol next to a yellow triangle, press and release the Power button and Volume up button at the same time.

Navigate down to Wipe cache partition.

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