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Released September 16, 2016. Model 1660, 1778 Available as GSM or CDMA / 32, 128 or 256 GB / Rose gold, gold, silver, black, and jet black.

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iPhone 7 Bluetooth not working

Ive been given an iPhone 7 to replace my old SE. Everything works as it should except for the bluetooth. When you go into settings, instead of the Bluetooth On/Off switch there’s just a spinning disc.

I’ve been through all the troubleshooters to the point of restoring it back to factory defaults with the latest IOS, but it still doesn’t work.

However I have noticed that when I put the serial number into Apples website, it should be a different color than it is (Apple say it is rose gold, but it’s actually silver) so I guess at some point it has been re-cased.

Everything else on the phone works fine including the 4G and wireless. Can anyone suggest what might be the issue with it?

Thanks.

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All that I know of that could help is to reset or hard reset. I don’t know what to tell you other wise, that really sucks. If it still doesn’t work try contacting Apple’s Support team: https://support.apple.com/contact. Hope this works.

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If it has been swapped into a different shell then it could be missing and antenna, if you were to open it and take a picture I maybe able to help.

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I've added a picture of the inside, though I don't think it shows much...

Thanks.

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Hello, I am having the same issue on an Iphone 7, anybody knows how to restore Bluetooth? (WiFi is ok)

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Mike Wynne will be eternally grateful.
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