Rep: 25
1
1
I have a Microsoft Surface Pro 4 and a Microsoft Surface Pro 5 and both are not charging. We tried different AC Adapters, different plugs, etc. We took it to the Microsoft Store and they swapped out the chargers but still the same issue. When we connect the charger no light comes on. For a while we were getting the low battery symbol but now that it is completely dead, we have nothing.
Is this a good question?
Rep: 37
2
Is this after a screen replacement?
Was this answer helpful?
no, no work has been done. We were using it, put it in our bag and it had the symbol for low battery. We thought it might be a bad AC Adapter but we tried a few.
@frankvianzon Were you able to find a solution? I have a surface pro with the same issue. It just suddenly stopped accepting a charge and doesn't even get any power when connected to the charging adapter.
Past 24 Hours: 0
Past 7 Days: 3
Past 30 Days: 5
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