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The 5th generation of the Moto E Plus smartphones, released in April 2018. Model numbers XT1924.

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My screens minimize & keyboard stops working

My screen keeps minimizing without me touching anything & my keyboard stops as I type. It's annoying. I don't know how to fix this. It took me a while just to type this.

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I'm also experiencing random "touches" all over my display. It's persisted through updates and factory resets, I have a suspicion it's software, or a combination, as the issue seems to correct after turning the display off and back on, and using a screen swipe rather than fingerprint to unlock the device.


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2 Answers

A malfunctioning display and virtual keyboard may mean that the issue is software-related. Updating the software on your phone or performing a full factory reset of the phone may help.

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The issue was actually hardware related, the LCD/digitizer frame assembly had shorted out due to a drop, and was causing the intermittent touches.

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Jeaneen Widmeier will be eternally grateful.
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