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Released September 16, 2016. Model 1660, 1778 Available as GSM or CDMA / 32, 128 or 256 GB / Rose gold, gold, silver, black, and jet black.

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after open the screen the flat of the touch id not working

when I open the screen just to change the battery the flat screen of the touch id does not work, aesthetically it seems not to have suffered damage but the strange thing is that it does not always happen even if I open the screen the same way, it happens also to someone else? I repeat that the flat screen is damaged NOT the home button.

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It’s usually a tear on the screen cable for touch ID and 3D touch (Not visible unless you remove the metal back plate that is screwed behind the screen. Happens a lot if you let the cable pull while plugged in.

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but it seems to me to open the screen in the same way .. so how should I do to prevent it from breaking?

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do you mean this

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